This 130 page manual authored by the Dispute Resolution Center is a quick and easy beginner's guide to the practice of mediation.  Chapters cover core conflict resolution principles and  how-to descriptions of the eight stage facilitative mediation model. 

Table of Contents        

SECTION 1:  Introduction                                                            1

SECTION 2:  Overview of the Mediation Process                           5

SECTION 3:  Mediation Models                                                   9

SECTION 4:  Issues and Interests                                              13

SECTION 5:  Communication Skills                                            19

SECTION 6:  Conflict Styles                                                      29

SECTION 7:  Managing the Emotional Climate                            37

SECTION 8:  Power Dynamics                                                  45

SECTION 9:  The DRC Eight Stage Process                              53

SECTION 10:  Intake Procedures                                              61

SECTION 11:  The Opening Statement                                      71

SECTION 12:  Client Initial Statements/Mediator Feedback         79

SECTION 13:  Building the Agenda                                            85

SECTION 14:  Negotiations                                                       89

SECTION 15:  Caucus                                                              95

SECTION 16:  Settlement Agreement and Closure                     101

SECTION 17:  Debrief                                                              109

SECTION 18:  Legal and Ethical Imperatives                              113

SECTION 19:  Building Strong Mediators                                   129