This 130 page manual authored by the Dispute Resolution Center is a quick and easy beginner's guide to the practice of mediation. Chapters cover core conflict resolution principles and how-to descriptions of the eight stage facilitative mediation model.
Table of Contents
SECTION 1: Introduction 1
SECTION 2: Overview of the Mediation Process 5
SECTION 3: Mediation Models 9
SECTION 4: Issues and Interests 13
SECTION 5: Communication Skills 19
SECTION 6: Conflict Styles 29
SECTION 7: Managing the Emotional Climate 37
SECTION 8: Power Dynamics 45
SECTION 9: The DRC Eight Stage Process 53
SECTION 10: Intake Procedures 61
SECTION 11: The Opening Statement 71
SECTION 12: Client Initial Statements/Mediator Feedback 79
SECTION 13: Building the Agenda 85
SECTION 14: Negotiations 89
SECTION 15: Caucus 95
SECTION 16: Settlement Agreement and Closure 101
SECTION 17: Debrief 109
SECTION 18: Legal and Ethical Imperatives 113
SECTION 19: Building Strong Mediators 129
You might also consider: